Ok so yesterday I had a pretty rubbish day at work, mainly because I had to deal with a lot of rude customers. Having worked in retail for about 4 years now, it unfortunately doesn’t really come as a surprise anymore. It did however get me thinking of all the things those customers should realise.
I also believe the majority of the individuals that are ruder than rude have either, no, or very little experience in retail in particular, so here are a few words for those people.
- When you first come into a shop, whether it be a food store or clothes shop, you need to realise that every member of staff working there is also human. You may be in a bad mood, you may have a lot going on in life and you may just want to be at home, curled up on the sofa watching television. The thing is though, we too, also have many problems and would love to be at home. There is no excuse for taking your bad mood out on us.
- When you decide you aren’t happy with a price in the store, or you aren’t happy with the way the store is ran, please learn that most rules and decisions are made by somebody who probably who doesn’t even work in the store. To be completely honest, they are probably decided by somebody who is earning more than enough, who has probably not even worked in a retail store for many years. We do not make the rules, we just get paid to follow them!
- YES there may be queues and YES you may have to wait longer than you’d like to be served or get help. The problem for us is, again, we do not have a say in the amount of staff available, that too is also decided by somebody of a higher position. Shouting at us, telling us how stupid the situation is and how we should have more staff working, is a complete waste of your time. We have heard it hundreds of times before and we also don’t enjoy making you wait.
- AND FINALLY, thinking it is a good idea to be completely vile and rude towards us in the hope you will get your own way, is probably the worst thing you could do. Not only will you look a complete idiot, you will also probably soon learn that although we are expected to be polite and helpful, we also have rights. As soon as you raise your voice or say something rude towards us, we have every right to refuse to serve you and we will exercise that right.
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